Refund / Service Policy
Feral Mama’s Chaos & Deductions
Last Updated: November 16, 2025
We are committed to providing accurate, reliable tax preparation services. Because tax preparation involves time, labor, and analysis, the following policies apply.
1. Refund Eligibility
Refunds may be issued only if no work has been started on your return.
Refunds cannot be issued once:
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Documents have been reviewed
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Tax preparation work has started
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A return has been completed
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A return has been filed
Partial refunds may be considered if minimal work has been performed.
2. Accuracy Guarantee
If an error occurs due to our preparation (based solely on our work and not incorrect client information), we will correct the return at no cost.
We are not responsible for:
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Errors caused by inaccurate or missing information from the client
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IRS or state adjustments
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Refund amounts, processing times, or credit eligibility
3. Service Fees
Fees are based on the forms and schedules required for your return. Additional forms or revisions requested after approval may incur extra charges.
4. Document Retention
We retain documents only as required by law. Copies of your completed tax return will be provided digitally for your records.
5. Cancellation Policy
You may cancel at any time before we begin work at no cost.
If work has started, partial fees will apply based on time spent.
6. No Guarantee of Outcome
We cannot guarantee:
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A specific refund amount
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Deductions or credits
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IRS/state approval
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Processing speed
Tax outcomes depend on client-provided financial information and IRS regulations.